Customer Service Representative – Controls Full Time NEW

Customer Service Representative – Controls

OTTO – designed, manufactured and precision tested, right here in the USA.

OTTO’s opportunity:

Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.

Specifically, the Customer Service Representative will:

Process customer orders with efficiency and accuracy
Promptly respond to customer requests for quotation for standard, catalog product
Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations
Answer phone calls from the customer service multiline
Reply to customer inquiries within a timely manner
Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting
Collaborate with other internal departments to ensure customer needs are fulfilled
Responsible for updating and maintaining customer records in computer
Assist with other related duties as required or assigned
What you’ll need to bring to the table:

High school diploma or equivalent
1-3 years customer service experience
Must be capable of keeping a neat and organized work area
Experience with ERP System and Microsoft Office preferred
Strong oral and written communication skills; personable and comfortable interacting with customers
Requires self-motivation and ability to complete projects with strict guidelines
Positive attitude and works well within a team environment
Strong problem-solving skills
Ability to manage and prioritize several tasks
Detail oriented with strong background in proofreading
Availability for nonstandard or extended work schedule
OTTO’s Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
401(k) with a company match
Life Insurance Benefits
Competitive Pay
Profit Sharing Bonus
Paid Vacation and Holidays
Company Picnic
Holiday Party
AND numerous OTTO celebrations throughout the year!
To review all of OTTO’s available opportunities,

please visit our career page by clicking on the link below:

https://otto-engineering-inc.breezy.hr/

OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran

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Request for Assistance / Reasonable Accommodation:

If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.com

These contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.

OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.